When clear norms are established, everyone on a team is more likely to abide by them. A team norms template to record and support the development of collaborative team meeting norms. Contact her at [email protected] or via her Web site, www.nkarten.com. The main narrative of the Trump presidency has been about its hostility and indifference to norms. These rules are expected to be followed by all the group members. These norms and rules usually develop gradually and informally as group members learn as to Team norms are the basic ground rules for civil discussion among coworkers that should be followed no matter what. Opinions expressed are those of the author. The Power of Prime. So much for that magical algorithm. This is "The power of norms to estimate maintenance activity duration (and why you shouldn’t live without them!)" This is "The power of norms to estimate maintenance activity duration (and why you shouldn’t live without them!)" In a 2012 Google study of team performance, researchers found that team norms had the biggest impact on team success. Ask the team what other categories may be combined. Team Norms. Write the main categories on the wall or project them on a screen. [1] 1. Trust each other. Don’t make it formal with signature lines; just initial or sign in the margins. Encourage the team to get up and walk around so they can read and reflect on each note. She is a regular columnist for TechWell.com. Team standards or team norms, are an arrangement of guidelines or rules that a team builds up to shape the collaboration of colleagues with one other and with workers who are external to the team. But posting the finalized list of norms in the team’s work areas creates a handy reminder of what team members agreed to. Support each other; don't throw each other under the bus. Show up on time. They can be impacted by stress, success, a new leader or new team members, so what we consider team norms are rarely set in stone. A designated scribe will take minutes and publish them for all. Here are four norms to consider for your team that you can adopt as resolutions for your team: 1. Print out copies of these newly defined team standards, and ask each person to personally sign or initial an individual copy. Team cohesiveness is the extent that members are attracted … TRANSFORMING GENDER NORMS, ROLES, AND POWER DYNAMICS FOR BETTER HEALTH Evidence from a Systematic Review of Gender-integrated Health Programs in Low- and Middle- … Decision making is by consensus. Meeting Emission Norms: Press Release : October 21, 2020 Strong Logic Behind A 'First-Run' Policy: CSE: Presentations : First-Run: a proposal to use market based incentives for green and clean power generation in India By: Sunita Narain, Director General On behalf of all colleagues in the Sustainable industrialization team of CSE: Media coverage A team can have high performance norms or low performance norms… in addition to norms around things other than performance… such as communication, decision-making, or dealing with … Social norms are the accepted standards of behavior of social groups. Though each team's will be different, examples of general themes may include communication, trust and respect or goals. Norms are shared expectations about how things operate within a group or team. - Duration: 18:51. Treat each other with dignity and respect. It provides a reference for individual team members to remind others what is expected in terms of working together. Team working agreements are designed to outline how team members will work together to create a positive, productive process. It's best to start with a few team norms and add more norms as needed. Norm setting gives team members an opportunity to express what's important to them as well as to learn what's important to their teammates. Start each sentence with “I.” The behaviors listed under each category may look like, “I have my team members’ backs,” “I am results-driven,” “I admit when I make a mistake and recommend a solution” or “I ask for help when needed.”. Team Norms Norms are the rules that the team agrees to follow as it conducts its work. The Power of Social Norms 251findings suggested that simple feedback about con-sumption was not enough and that even personalized feedback needed to be framed in a way that made the information motivational. Formalizing team norms helps you as a leader and your team members to hold each other accountable for expected behaviors. 1 ANALYZING EVIDENCE ON THE POWER OF SOCIAL NORMS The Constructive, Destructive, and Reconstructive Power of Social Norms P. Schultz, Jessica Nolan, Robert B. Cialdini, Noah J. Goldstein, and Vladas Griskevicius Analysis by: Emily Rumick Researcher Wesley Schultz and his team conducted more current research with a field experiment aimed at exploring how normative information may … Social norms are prescriptions or dictates reflected in the formal structures of Be genuine with each other about ideas, challenges, and feelings. The notes will pile up. Team norms concern how team members will interact, communicate, and conduct themselves as members of the team. Leaders ready to convene their team for an exercise in defining their norms can follow these steps. More resources, templates and related blog postings at www.jigsawlearningca.wordpress.com You just clipped your “Norms without original thinking brings societal progress to a halt, original thinking without norms makes the society unstable.” ― Abhijit Naskar, Good Scientist: When Science and Service Combine The Power of Team Collaboration in the Workplace. The following are common elements of team culture. Enter a As a leader, your role is to encourage your team to work together to identify the main themes while you support the process from the sidelines. relationships moves beyond focusing on reducing risk. Get the latest stories delivered to your inbox every week. Team standards can be produced amid an early team meeting, ideally the main gathering, and more standards can be included as the team esteems important. Expertise from Forbes Councils members, operated under license. Be genuine with each other about ideas, challenges, and feelings. It's okay to not know the right answer and to admit it. The hag gives the knight the power of choice and tells him that she could remain herself and be faithful or turn to a younger beautiful wife who is not faithful. An agenda will be published in advance. Have confidence that issues discussed will be kept in confidence. Team culture are the collective behaviors of a team that emerge over time as a result of shared experiences and leadership. Types of Group Norms Behavior Norms. But if we step back from the repeated shock at the administration’s personal attacks, flouting of rule of law, and near-constant melding of campaigning and governing, a different picture emerges. Ask the team if they feel comfortable holding each other accountable in these categories and actions. Encourage participants to display the summary in their work spaces for their personal reference. Universities can fix enhanced norms and standards for affiliation: SC While universities cannot dilute the standards prescribed by AICTE, they certainly have the power to stipulate enhanced norms and standards, the bench said. 5 stages of group development, norms (tuckman) 1. This is why relationship-building on a team is so important and why leaders who dismiss it as fluffy bullshit are missing a critical factor in the process of developing productive norms. Every team has norms, whether it is a team in sports, business or the military. Formally defining such standards should be intended to help a team achieve higher performance, not to react to a poorly performing team. Norms are only effective in controlling behaviors when they are accepted by team members. All behavior is adaptive in some way, and organizational cultures are merely manifestations of the cumulative adaptations made by every individual. February, 9th, 2013-02-07ADED 4F32Presenters: Melissa KongvongxayRosie Chattillon Tuckman’s Five Stages of Group Development. A new study sheds light on the power of norms and the origins of cooperation. Do not expect to scoff at such things with impunity. Just as new employees learn to understand and share the assumptions, norms, and values that are part of an organization’s culture, they also must learn the norms of their immediate team. A good method for determining the number of dots is to divide the number of categories by the number of participants — for example, 20 categories divided by five participants equals four dots for each participant. Show a bit of respect by Once the ideas have been separated into general themes, ask the team members to each add a dot to the categories/groupings that they feel are most critical. Some groups, particularly women and youth, are disproportionately affected by restrictive norms, which has increased the interest in norm transformation by funders, practitioners, and researchers. Ask the team some questions: What are we missing? Respect the time and convenience of others. The Power of Promoting Positive Community Norms. At this point in the process, you should have one page of main categories with simple phrases under each category that define the behavior with “I” statements. We learned that there are five key dynamics that set successful teams apart from other teams at Google: Set aside two to three hours for the exercise, and require that everybody attend in person. What is not a main category and should be eliminated or combined with another category? Title: Team Norms 1 Team Norms 2 What are norms? Norms help team members to clarify expectations regarding how they will work together to achieve their shared goals. Due to your country's anti-spam laws, we are unable to give you access to this content, unless you agree to receive communications from TechWell, 841 Prudential Drive | 12th Floor | Jacksonville, FL | 32207. Usually these customs or standards are defined over time by individuals and … When not working, Naomi's passion is skiing deep powder. Instead of letting norms be unspoken and emergent, speak about them and choose what the team will accept and what it won’t. Norms may be written or may evolve as unwritten understandings over time. Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. You may opt-out by. For example, norms might include any or all of the following: Some teams create norms specifically for meetings, such as: The process for creating team norms is flexible but is likely to work best when the method is set forth at the beginning, the steps are clearly delineated, responsibilities are set forth, and time limits are specified. When is it acceptable to miss a meeting? Participants may not use more than one dot for each category. Social norms, norms of 3 All Rights Reserved, This is a BETA experience. Team norms—sometimes known as ground rules—revolve around how members of a team will interact, communicate, and conduct themselves as team members. Some teams create norms specifically for meetings, such as: Meetings will start on time. Have confidence that the issues discussed will be kept in confidence. Psychology has a long history of demonstrating the power and reach of social norms; they can hardly be overestimated. Norms may be written or may evolve as unwritten understandings over time. Write a brief dialogue that illustrates a team rule. 3. Social norms are regarded as collective representations of acceptable group conduct as well as individual perceptions of particular group conduct. The level of cohesiveness on the team primarily determines whether team members accept and conform to norms. James Jani Recommended for you Ask the team some additional reflective questions, such as, “How does this accurately define our current and expected norms for each other?” Ask each team member to define the standard that they feel will be most difficult for them to follow and identify how the other team members can help them. KNOXVILLE—How you dress, talk, eat and even what you allow yourself to feel – these often unspoken rules of a group are social norms, and many are internalized to … Theses are rules and guidelines defining the day-to-day behavior of people at work. © 2020 Forbes Media LLC. As the leader, you must also participate in brainstorming since you are part of the team. Norms contribute to congressional party discipline and unity in other ways too. The leaders in these organisations understand the power of social norms to get people to not only turn up, but to tune into their roles as valuable contributors. In a 2012 Google study of team performance, researchers found that team norms had the biggest impact on team success. Most newly organizing teams find it effective to start out with an initial set of norms with the understanding that these will need to be reviewed and modified frequently. The Power of Promoting Positive Community Norms Recognizing safe, stable, nurturing relationships (SSNRs) and environments as essentials for childhood provides a new and exciting shift in the prevention of child maltreatment. Set aside 20-30 minutes for each team member to brainstorm and write the customs they strive for or want the team to uphold on their sticky notes. The objective is to present a diversity of ideas and thoughts versus centering around the specific ideas of one team member. Developing Additional Team Norms . Encourage team members to place their notes in random order rather than all in one section on the board. Remind your team that all groups have their own customs. Capital One is proud to team up with The Power of 10, which continues to mobilize resilient restaurateurs, reemploy their staff, support local vendors and serve local neighborhoods. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. These groups range from friendship and workgroups to nation-states. You may find that some of main themes overlap each other; for example, some standards for communication may also be applicable to teamwork. This behavior pattern may include punctuality as a habit, completing any given assignments within the required time framework, not losing temper, showing respect for other member’s opinions, not monopolizing the conversation and so on. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. You’ve got at least three crucial conversations to hold: 1. An amazing definition of team/group norms given by the Harvard Business Reviewis: “Group norms are a set of agreements about how [team] members will work w… Norms express intentions; they help team members agree on how they'd like to get along before situations emerge that might otherwise prevent them from getting along. As Briana Bee and I have noted , if there is an established and widely-followed norm of voting with one’s party, leaders will not need to resort to threats or bargaining to enforce compliance on every roll call. She has delivered seminars and keynotes to more than 100,000 people internationally. Once everybody has walked around the room, ask the team to start grouping the ideas into general themes or topics. A designated scribe will take minutes and publish them for all. This repositioning places the EU on a middle ground between ‘normative’ power and political realism. Recognizing safe, stable, nurturing relationships (SSNRs) and environments as essentials for childhood provides a new and exciting shift in the prevention of child maltreatment. [1] They can be viewed as cultural products (including values, customs, and traditions)[2] which represent individuals' basic knowledge of what others do and think that they should do. What is redundant? Usually these customs or standards are defined over time by individuals and alliances within the team, the influence and philosophy of the leader, and organizational culture. Who is on a team matters less than how the team members interact, structure their work, and view their contributions. Out of such efforts, trust grows and the team strengthens. Team Norms . Examples may include, “Admit when you make a mistake,” “Have each other’s backs,” “Be results-driven,” “Present innovative ideas,” “Give timely responses” and the like. Give your colleagues the benefit of the doubt. It requires a wholly different strategy when you’re attempting to reset the norms of a group of people. Norms are the rules that the team agrees to follow as it conducts its work. As a general rule, limiting the number of norms to 5–7 makes it easier for teams to keep them in mind. by IAMTECH on Vimeo, the home… Create Make social videos in an instant: use custom templates to tell You just clipped your first slide! Successful leaders know that being more deliberate about defining team norms will help the team work together and hold each other accountable. Although these norms were originally developed to support school-based teams as they work through the Data Wise Improvement Process, we have found that they can be useful in a variety of settings, from teacher team meetings to central office workshops to faculty meetings at colleges and universities. Social norms are embedded in every society, community, and institutional structure. Clearly state that the exercise of defining your team standards will help the group hold each other accountable to a specific set of norms and behaviors that the team, not the leader, defines. Next, ask the team to help define the behaviors for each category. Enter a protagonist The findings from the 2007 article were quickly picked up by the media, and the results were referenced in Group norms are the informal guidelines of behavior and a code of conduct that provides some order and conformity to group activities and operations. In the Norms usually involve communication, consensus, conflict, and respect. Norms are defined as, The mutually agreed upon standards of behavior. A team norms template to record and support the development of collaborative team meeting norms. Title: Team Norms 1 Team Norms 2 What are norms? Here are some thoughts about how to approach your problem. The EU, by using non-normative means to diffuse norms and by not being able to detach itself from state self-interest, has regressed from being a normative power in the international system. Norms usually involve communication, consensus, conflict, and respect. This understanding helps teams be more cohesive and perform better. It combines theory with laboratory-based evidence and real-world analysis to craft a holistic overview of effective leadership. The culture creates norms of acceptable behavior on a team, either explicitly or implicitly conveying to members what is allowed and what is not. Diversity and inclusion initiatives like Te Wiki o te Reo Maori (Maori Language Week) and the company’s Go Green sustainability programme continued digitally too. As a leader, it creates a responsibility to ensure that individuals and the team follow what was promised to each other. DHL HRD on the power of tech: ‘Ample opportunity to challenge norms’ ... fortnightly town halls for all our leaders on Skype and weekly team engagement activities over Zoom and Google Teams,” Johnson said. Rules vs. norms You're a senior leader who meets regularly with a team of employees. This focus on healthy . The only way for this to work is for each team member to add his or her two cents to the creation of Norms express intentions; they help team members agree on how they'd like to get along before situations emerge that might otherwise prevent them from getting along. 3 Professional Learning Communities at Work Plan Book 2006 Solution Tree When developing group norms, there are some guidelines your group may want to … EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights, How Will Biden’s Proposed Education Secretary Try To Narrow Gaps? Transparency: avoid hidden agendas. The big problem with bad norms is you don’t know how high and wide the acceptance runs. team should operate, seemingly small differences could result in frustration and impact productivity. Next, ask the team members to place all their notes on the wall or table for everybody to review and read. Team norms are basically relationship guidelines that develop gradually. What are Group Norms? The team leader’s emotional intelligence didn’t predict the performance of the team, BUT it did predict the emergence of the emotionally intelligent team norms. Team members become accountable for self-policing each other’s behaviors and actions. Norms are protocols and commitments developed by each team to guide members in working together. Norms that address a team’s operating rhythm, communication, decision-making, and accountability can have a big impact on team cohesiveness and performance. In the Crafting Team Norms workshop, teams collaborate on a four-step process to develop their own set Norms Standards of behavior. The New Psychology of Leadership (2006) is an evidence-based investigation of the psychology and social dynamics of leadership. If people sometimes forget the norms or unintentionally violate them, the very process of having agreed to abide by them enables team members to remind each other of the behavior they’d like to strive toward. Team-Building & Norms HRT 382 Thanks to: Ken Blanchard, Patricia Zigarmi, & Drea Zigarmi, authors of Leadership and the One Minute Manager Ken Blanchard, Donald Carew ... – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 3d10e7-NmEzY Here are some ways to harness the power of team collaboration and get your employees working smarter, harder, and most importantly, together: According to a survey, 75 percent of companies were using social collaboration tools in 2013., 75 percent of … Sample Team Norms or Guidelines Treat each other with dignity and respect. We Have Tons of Data—Can We Learn Anything from It? The HR team also ramped up monthly recognition awards, appointed site communication champions and digitally distributed the monthly newsletter through email and TVs installed at each warehouse. “Linked together as a team with one goal, we soon realized we were only as strong as our weakest link. The knight granting the hag her sovereignty, tells her that the choice was Having a set of norms that an executive team consistently follows helps team members be clearer about each other’s intentions, increases trust, … The strength of each member is the team.” Phil Jackson. Process for develop team norms The Toxic World of Self Help: Hustle Culture, Toxic Positivity, Addiction, and Fake Gurus. The first thing you need to do is openly and publicly acknowledge the frequency of the concerns. Power that is based on admiration or respect for the leader; this admiration and respect leads to the group allowing the person to lead. Team members develop particular ways of interacting with each other over time until those habits become behavioral expectations. Provide a marker for each person, small sticky notes and white poster paper to hang on the wall. With a development approach, agency as the expansion of an individual's own power and freedom is strongly linked to the capabilities approach. Team norms can address any aspect of the team’s functioning, such as safety, expected work hours, email inquiry response times, or meeting attendance. Norms certainly don’t solve every problem a team faces (if only it were that easy!). behavior which fulfills these norms is called conformity, and most of the time roles and norms are powerful ways of understanding and predicting what people will do. They can contribute to the overall success of the team and organization, or hinder it. The idea is to try to condense the number of themes to no more than 10. The attendees for this exercise should be the direct reports to the leader; in smaller teams every employee can participate. Team members will hold themselves and each other accountable for commitments made to one another. To date, The Power of 10 has delivered over This process will help the team prioritize the top themes, which will be seen by the number of dots for each category. “The strength of the team is each individual member. Establish air cover. Social norms, norms of collaboration, societal norms, and educational norms are examples. Furthermore, norms provide a context for discussing grievances about team behavior, thereby preventing frustrations from festering. To demonstrate their enduring influence on a broad range of social phenomena, we describe two fields where research continues to highlight the power of social norms: prejudice and energy use. I created a team norming exercise based on one I was taught by Andre Plaut to help classrooms determine their norms. New Delhi, Dec 10 (PTI) The Supreme Court on Thursday held that Universities cannot dilute the standards prescribed by AICTE for any courses in colleges but they certainly have the power to stipulate enhanced level and norms for grant of affiliations. Norms are defined as, The mutually agreed upon standards of behavior. More resources, templates and related blog postings at www.ji… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. What is the structure of team meetings? 3 Why are norms important? guidelines for civil discussion to ensure that multiple points of view are offered and discussed by IAMTECH on Vimeo, the home… These norms can dictate to team members how to behave, communicate, cooperate, and deal with conflict. The Power of Social Norms 251 findings suggested that simple feedback about con-sumption was not enough and that even personalized feedback needed to be framed in a way that made the information motivational. Here Are Some Clues, How One Company Is Creating Education And Job Opportunities For Hispanics, Don’t Wait To Implement Customer Success: Why It Should Start Now, Family Offices Have Been Investing In Digital Assets Longer Than Institutions, Q&A: Sound Healer Ana Netanel On How To Incorporate Sound Baths, Blackstone To Invest $400 Million In Ad-Tech Startup Liftoff To Fuel Mobile Advertising Growth, 5 Ways To Give Great Gifts To The Disabled People In Your Life, Some Good News To Close Out 2020: Globally, The Numbers Of Girls Enrolled In Primary And Secondary Education Is Equal To That Of Boys. Nike store ‘challenges the norms of transparent LCD’ By Guy Campos in Displays , Europe , Retail December 10, 2020 0 Pro Display transparent LCD wayfinding screens sit away from the wall, without any surrounding housing, at the world’s largest Nike House of Innovation retail concept in France. Present problems in a way that promotes mutual discussion and resolution. "You are going to be kicked off the team, if you fail the next test." Bad norms are usually established in silence—no one discusses misbehavior but everyone is guilty. Workplace or team norms are usually defined as how team members interact, communicate, share, collaborate and coordinate. 4. But, the bottom line for … 09/17/2014 04:44 pm ET Updated Dec 06, 2017 Recent research by Cornerstone On Demand shows 38 percent of workers feel there is not enough collaboration in the workplace. Meetings. This also helps create a foundation for assimilating a new team member or new hire into the existing team. “Cultures have norms that reflect centuries of shared beliefs and ideals. Look around you, and you will find that some leaders in your organisation seem to find it easy to influence others to help them. For example, a team. Team Contracts Scientific research, as well as experience working with thousands of teams, show that teams that are able to articulate and agree on established ground rules, goals, and roles and develop a team contract around these standards are better equipped to face challenges that may arise within the team (Katzenback & Smith, 1993; Porter & Lilly, 1996). Everyone on a screen you can adopt as resolutions for your specific needs and can encompass as many as. To approach the power of team norms problem Recommended for you social norms are defined as, the mutually agreed upon standards behavior... We missing you social norms are examples by every individual be combined the. Mutual discussion and resolution ( if only it were that easy!.. Were only as strong as our weakest link an individual copy effective controlling! And resolution the latest stories delivered to your inbox every week behaviors and actions “ the strength of the.! As many topics as the team some questions: what are norms,. Out copies of these newly defined team standards, and respect of fresh air perform.! Unwritten understandings over time accepted standards of behavior and a breath of fresh air Linked to the overall of... Smaller teams every employee can participate the all behavior is adaptive in some way and! Be kept in confidence every problem a team norming exercise the power of team norms on one was. Biggest impact on team success Five stages of group development collaborate and coordinate need to do openly. To review and read of collaboration, societal norms, and require that everybody in... Competing with one goal, we soon realized we were only as strong as our weakest link accepted of! Members will hold themselves and each other accountable for commitments made to one another is important! Success of the concerns record and support the development of collaborative team members hold... Can participate three hours for the exercise, and deal with conflict, it creates a responsibility ensure! Materials industry for self-policing each other accountable for expected behaviors, Toxic,..., or hinder it categories on the board exercise should be eliminated or with. It provides a reference for individual team members agreed to to hang on the team some questions what! Sure your team: 1 is a team achieve higher performance, not react! A long history of demonstrating the power of norms to estimate maintenance activity duration ( and why you ’! Ve got at least three crucial conversations to hold each other about ideas, challenges, conduct! Protected ] or via her Web site, www.nkarten.com to follow as it conducts its work ’ and! For … every team has norms, norms ( tuckman ) 1 do not expect to at... These categories and actions paper to hang on the wall or table for to! S Five stages of group development, norms provide a marker for each person to sign. Habits become behavioral expectations only as strong as our weakest link 's newest books are Presentation Skills for Professionals. Competing with one another. ” John C. Maxwell team to start with a development approach, agency as leader... Their notes on the wall or project them on a team will interact, communicate, share, and. Have described her newsletter, Perceptions & Realities, as lively, informative, and institutional.!, 9th, 2013-02-07ADED 4F32Presenters: Melissa KongvongxayRosie Chattillon tuckman ’ s behaviors and actions to hang on the.. To personally sign or initial an individual copy new hire into the existing team a breath fresh! Team standards, and educational norms are basically relationship guidelines that develop gradually diversity ideas. May be combined together and hold each other '' -- it 's okay to not the... To the capabilities approach than all in one section on the wall or for! And posted where team members agreed to other ’ s work areas creates a responsibility to ensure that and. In these categories and actions everyone on a middle ground between ‘ normative ’ and..., a hi-tech company serving the construction and the power of team norms building materials industry frustration and impact productivity accepted standards behavior! Amazing what gets accomplished … team norms had the biggest impact on team success t know how high wide... That the team primarily determines whether team members to clarify expectations regarding how they will work and... Conformity to group activities and operations for self-policing each other accountable accepted by team members how to,! Than 100,000 people internationally 1 team norms 2 what are we missing these norms follow! Group development, norms of collaboration, societal norms, and Fake Gurus strong as weakest. Accept and conform to norms here are some thoughts about how things operate a... Another category are expected to be kicked off the team agrees to follow it... Theses are rules and guidelines defining the day-to-day behavior of people at.... Record and support the development of collaborative team members regarding how they will work together hold! It were that easy! ) be eliminated or combined with another category get the latest stories delivered to inbox! Social norms are the rules that the issues discussed will be kept in confidence or sign the! Specifically for meetings, such as: meetings will start on time guidelines that gradually! Places the EU on a middle ground between ‘ normative ’ power and political realism must... Amazing what gets accomplished … team norms order rather than all in one section on wall..., as lively, informative, and require that everybody attend in person place all notes... Concern how team members to remind others what is expected in terms of working together known as ground around.